Difficult conversations take many forms, though in the workplace they aretypicallyabout holding someone accountable for something they have or have not done. This may be related to their behaviour, their words, lack of attention or an exercise of poor judgement.

Silence is such a rarity these days with the intensity and hub-bub of everyday modern life. Moments of silence are precious, and worth searching out, even creating.

I am often asked by clients how they can improve their communication with their direct reports, colleagues or their team to enhance their individual or collective performance.

An effective business model to withstand the disruptive pressures of today’s market place can be characterised by the three-legged milking stool used in the cobble stoned dairies of previous generations.

Customer centricity is vital to any successful business. Placing the customer at the centre of the business is simple to say, but hard to do.